Legal & Terms — Primeflowerart
This page outlines our legal terms, consumer rights under Australian law, refund and cancellation frameworks, intellectual property and complaint resolution procedures for floristry courses offered in Australia.
Effective: 1 January 2026 • Governing law: Australia
Primeflowerart Pty Ltd
47 Collins Street, Melbourne VIC 3000
Terms of Service
These Terms govern use of our website and enrolment in courses. By enrolling you agree to pay course fees, follow the code of conduct and accept our cancellation rules described below. Primeflowerart delivers floristry education including in-person workshops and online training; individual course pages will list exact inclusions and accreditation statements where applicable.
Refunds & Cancellation Policy
We comply with ACL remedies. In addition to your statutory rights, our standard voluntary policy is:
- Online short courses: full refund if cancelled within 14 days of purchase and *** course access has been used; otherwise refunds assessed under ACL.
- In-person workshops: full refund if cancelled by student at least 7 days before the event; 50% refund if 48–6 hours prior; *** refund for ***-shows.
- Materials or kits: refundable only if returned unopened and unused within 14 days; buyer covers return postage.
We may change schedules; if Primeflowerart cancels a course you will be offered an alternative date or full refund.
Quick reference
| Type | Standard voluntary refund | Statutory rights |
|---|---|---|
| Online course | 14 days if not accessed | ACL guarantees apply |
| Workshop | Full if >7 days notice | ACL guarantees apply |
| Materials | Return unopened, 14 days | ACL guarantees apply |
Privacy & Data handling
Your personal information is handled under our Privacy Policy. We collect only data necessary to provide enrolment, course access and communications. Where required by law we may retain records for statutory periods. We implement reasonable technical and organisational measures to protect personal data.
Data controllers: Primeflowerart Pty Ltd. For privacy enquiries or requests to access or correct your data, see privacy.html or contact us at Primeflowerart@outlook.com.
Intellectual Property & Content Use
All content on primeflowerart.net including course materials, images, videos and text is owned or licensed by Primeflowerart. You may use materials for your personal learning only. Reproduction, distribution or commercial use without written permission is prohibited. Requests for licensing or reuse should be directed to Primeflowerart via our Contacts page.
Complaints & Dispute Resolution
If you have a complaint please contact us first so we can resolve it promptly. Our process:
- Send details to Primeflowerart (email or post). We will acknowledge within 5 business days.
- Investigation and proposed resolution within 20 business days where practicable.
- If unresolved, you may seek external advice from your local state fair trading office or the Australian Competition & Consumer Commission: ACCC.
For consumer contract disputes you may also consider mediation or other alternative dispute resolution services.
Legal contacts
ABN: 11 222 333 444
47 Collins Street, Melbourne VIC 3000
Email: Primeflowerart@outlook.com
Phone: +61 42 871 93 05
Accessibility Statement
We aim to make our content accessible to all learners. The website follows common accessibility practices (semantic headings, alt text, keyboard navigation). If you experience difficulties accessing material or require reasonable adjustments for training, contact us and we will work to accommodate your needs.
Business & Legal Contacts
Primeflowerart Pty Ltd
47 Collins Street, Melbourne VIC 3000
ABN: 11 222 333 444
Email: Primeflowerart@outlook.com
Phone: +61 42 871 93 05
For formal legal notices, please address correspondence to our registered business address above.